All ideas

Interesting issue occurs when both primary and backup WIN-911 servers are configured in the Control Center with History/Time both enabled. Tried going over this issue with support, but there was nothing they could do. The Timeline (when Auto Updat...

Use the value or alarm status of a specific tag in the source system to route other alarms. E.g. a decision block in the Advanced Notification Policies that can read the value or alarm state of a specific iFIX tag.

Having the log viewer pop up in the middle of the screen when a new unacknowledged alarm occurs could be useful in some applications. This could be a selectable feature chosen inside of the workspace.

During an alarm flood event, Win911 Voice only allows to acknowledge one alarm at a time, meaning you enter a acknowledgement code every time you listen to an alarm. In the old Win911 V7 - operators were able to listen to all alarms and acknowledg...

We would like the ability to control the format of the mobile pop-up notification. The current format is confusing for most of our users and does not provide easily actionable information without a significant amount of context.

Receiving a notification that connectivity has been restored would be helpful. Your servers could ping ours every minute or so until connectivity has been restored and a notification could be sent. OR, WIN-911 on our server could try pinging (comm...

We've been having issues where the voice gateway will prevent the operators from calling-in, but the call-outs seem to work fine. We're working to resolve that, but I believe a contingency for testing the system remotely would be beneficial. My op...

The idea would be that WIN-911 services start up automatically after a server power outage without needing a user to log on first.

Allows operator to see if Win911 is actively connected to the alarm source. Aids in diagnosing Win911 issues. A visual notification on the screen would let operator know Win911 has lost ability to actively alarm. Also a notifier via SMS, email, vo...

Allows management to confirm operators are responding to call outs. Text files that are created daily much easier to deal with then using the log viewer. Log file folder can be shared and viewed across network. If possible add ability to email log...